Dear player, thanks for your contacting. Bot all special symbols can be used in name.We do not suggest you use special symbols in character name.
You may copy this one "♥" if you still want to have a try.
For Further issues, you may contact our mailbox: firstname.lastname@example.org
with more detail of your issues due to your private info will be involved in. We will do a further check when we receive your mail.
Thanks a lot for support and have a good day!
Snail Customer Support