Can't get passed the intro vid

[TMANWOW@RIEDERINNOVATIONS.COM]

Hi, I had played taichi panda heroes when it first came out due to me being a huge fan of the original game. I DECIDED one day that I just didn't play it much and deleted the game. I returned to it recently on my computer but my old acc was on iPad. So i got the game on my iPad and the intro video will play and kicks me out of the app when it is finished. I have tried everything on this forum. I tried to modify the network, delete and redownload, clear cache, everything. I would like to get back to playing the game. The forum about the same issue did not help me at all, plz help.

[didiane]

Hi there,

Greetings! Please clean up the cache of your device and switch the network to have a try. If this problem still exists, please provide us with your character name, server name and relevant videos at support-panda2@snailgame.net.

Best regards,
Snail Games Support Team