Technical Support

Merger SA and US

Get assistance with your technical issues here!

Merger SA and US

Postby HELDERMATOS500@GMAIL.COM » Tue Jan 23, 2018 7:17 pm

Hello good afternoon, I am Helder de Andrade Matos, I would like to get the correspondence address and name of the person in charge of the Snail company if it is possible. The reason is that me and some friends are feeling hurt by the recent changes made in the Taichi Panda Heroes game, I and my friends are feeling financially wrong and deceived, the game initially when we made the investments offered in their events compatible times with country that we lived in South America, in my case and my friends Brazil, the ping offered was also another, it was a ping with better quality, at this time the ping and bad, the schedules were changed to be compatible with USA due to these irregular changes, I and my friends feel hurt, and together we will study how we can best be compensated for this loss through legal means to seek what is fair to all of us.
I would like to clarify that in case of a lawsuit, it will be due to the merger of SA servers with US servers of the Taichi Panda Heroes game.
Thank you in advance for your attention and consideration, Helder de Andrade Matos
█×SPARTACUS█× SA-S3
Taichi Panda Heroes
HELDERMATOS500@GMAIL.COM
 
Posts: 2
Joined: Fri Apr 07, 2017 11:40 am

Re: Merger SA and US

Postby PandaHeroes » Wed Jan 24, 2018 1:36 am

Hi there,

Greetings! Thanks for your contacting. We are sorry to hear your trouble about the server merge. Please be advised that the server merge depends on many factors that our technicians need to consider. Please kindly understand this. Meanwhile we will forward your complaints to our technicians for more consideration. If you have any other problems, please contact us directly through support-panda2@snailgame.net.
Have a nice day!

Best regards,
Snail Games Support Team
PandaHeroes
 
Posts: 136
Joined: Wed Nov 09, 2016 1:15 am


Return to Technical Support

Who is online

Users browsing this forum: No registered users and 1 guest

cron

Who is online

In total there is 1 user online :: 0 registered, 0 hidden and 1 guest (based on users active over the past 5 minutes)
Most users ever online was 78 on Tue Nov 20, 2018 8:36 pm

Users browsing this forum: No registered users and 1 guest